Refund and Returns Policy

1. General Refund Policy

We strive to ensure your satisfaction with your purchase. However, we understand that there may be instances where a refund is necessary. Please review the following refund policy carefully.

2. Eligible Refunds

Refunds are generally available for the following reasons:

• Defective or Damaged Products: If the product you receive is defective or damaged upon arrival, we will offer a full refund or replacement.
• Incorrect Orders: If we send you the wrong product or quantity, we will provide a full refund or replacement.
• Unopened and Unused Products: For unopened and unused products, a refund may be be issued, subject to a restocking fee.

3. Non-Refundable Items

The following items are generally non-refundable:

• Custom-Made Products: Products that have been customized or personalized to your specifications.
• Digital Products: Digital downloads or online services.
• Sale Items: Items purchased during a sale or promotion.

4. Refund Process

To request a refund, please contact our customer service team within 3 days of receiving your order. You may be required to provide proof of purchase and return the product in its original condition.

5. Refund Methods

Refunds will be issued in the same method as the original payment. Please allow 3-5 business days for the refund to process.

6. Shipping Costs

If a refund is issued due to our error (e.g., incorrect order), we will cover the return shipping costs. For other eligible refunds, you will be responsible for the return shipping costs.

7. Exceptions

There may be exceptions to this refund policy, depending on the specific circumstances. Please contact our customer service team for more information.

8. Contact Information

For any questions or concerns regarding our refund policy, please contact us.